Help center and tickets
Articles with the most common questions and, if you need it, a ticket: log in with your game account and a person from the team answers.
Talk to us
The fastest way is Discord: the staff and the community answer there. For account, purchase or copyright matters, write by e-mail when one is listed.
Account and password
Forgot your password or nickname? On the login screen use Lost nickname or password (the account needs a confirmed e-mail). You can also change the password in Settings, inside the game. To change your nickname, use the Shop, Account section.
Report a player
In the game chat type :denunciar nickname reason. Moderation receives it at once, with the battle name. No need to repeat it on Discord.
I was punished
Write on Discord with your nickname, the date and why you think it was unfair. The staff reviews the case.
Purchases and Pix
The item reaches your account once the payment is confirmed, usually within seconds. If a few minutes passed, send your nickname, the amount and the time. Refunds and withdrawal: refund policy.
I found a bug
Tell us what happened, the map, the mode, the time and, if you can, a picture. If it is a security problem, message the staff privately on Discord and do not publish it before we fix it.
Documents
Copyright · Privacy · Terms of use · EULA · Rules